Grand Rapids: 616-765-2700 / Lansing: 517-234-3900 

Services » Member Advocacy

Our experienced and compassionate team is here to help your administrative team or the employees and family members covered by your plan navigate the system.  We encourage employees to inquire how something might work prior to having services done to minimize surprises and help guide them on how to best work through the system for coverage and care.

We understand that the system is complex and can be cumbersome and confusing to navigate. When that happens our team members are there to help take the burden off of your administrative staff, your employee or their family member to get their questions answered or problems resolved.

Our HIPAA compliant team is trained and experienced in assisting in resolution of issues ranging from claims, coverage questions, provider network billing errors, coordination of benefits to assisting in filing grievances and appeals.

While every effort is made to proactively avoid issues, know that the Edge Insurance Group Team is here to provide support and guidance every step of the way.